We apologise if you haven't received what you ordered or your item has arrived damaged. Please follow the below steps so our Time to Fly team can assist you.
- Visit our Guest Portal here and enter your order number (starts with HOKAU) and email address.
- Follow the steps and select 'dispatch error' as your reason for return.
- Provide a brief description of the issue and upload three photos to show the issue (product label, shoebox label and item(s) received).
- Hit submit. Our Time to Fly team will review your claim.
- If approved, you'll be sent a follow-up email with further details.