You don't need to be home to accept your parcel as our orders are dispatched with Authority to Leave (ATL)* by default. If you're not home when delivery is attempted, the courier will leave your parcel in a safe place and you agree that the parcel is deemed 'delivered' when left at your premises.
If the courier deems it unsafe to leave your parcel unattended, they'll leave a collection card and you can collect your parcel from your local post office.
I've been notified that my order has been delivered, but I haven't received it!
- Check your tracking details. Your order may have been taken to your local Post Office.
- Check the surroundings of your property/mailbox. The courier may leave your order in a partially obscured spot to keep it safely away from street view.
If you have any enquiries relating to the whereabouts of your parcel, contact StarTrack directly on 13 23 45 or get in touch with our Time to Fly team here.