Product & Store
What size should I buy?
All sizes listed on the HOKA Australia website are in US sizes. Click here to view our sizing guides for men and women.READ FULL ARTICLE
If you get stuck, our Time to Fly team is on-hand to help! Click here to get in touch.
Do HOKA's come in a wide fit?
Unsure if you need a wide fit? If you answer yes to any of the questions below, you may want to consider wide fit shoes for optimal fit and comfort.
- Do your feet go numb when you run?
- Do you wear custom orthotics or a brace?
- Do you have bunions or get blisters on the sides of your feet?
- Do you find your feet hang over the base/last of your shoes?
View our Men's Wide Fit HOKA's HERE.
View our Women's Wide Fit HOKA's HERE.
If you're still unsure, feel free to get in touch with our Time to Fly team below, we'll be happy to assist you in finding the perfect pair.
How should I care for my HOKA's?
Follow these simple steps to keep your HOKA's looking good, well into the future.
Do : Clean your HOKA's ASAP if they get dirty or wet to prevent any long term damage.
Don't : Wash your HOKA's in the washing machine or use bleach to clean them. This will age them rapidly; glue and other fastenings can be damaged in the wash.
How to clean your HOKA footwear
- Disassemble your shoes. Remove the insole and laces for a thorough clean.
- Wash the laces. Throw them in with your clothes laundry and wash on a cold setting with your regular detergent. Pro tip: Place in a laundry bag or sock so they don't get lost.
- Remove dirt from the upper and outsole. A small brush or towel works well.
- Scrub clean. Create a soapy mixture of water and laundry detergent, and gently work into dirty areas using a towel or soft bristle brush.
- Wipe down. Use a clean, dry cloth to wipe of excess soap and cleanser.
- Allow shoes to dry naturally, away from direct heat or sunlight.
- Disassemble your shoes. Remove the insole and laces for a thorough clean.
What can I do if my HOKA's are squeaking?
Squeaky shoes are often caused by moisture or friction within parts of the shoe.
The easiest way to stop squeaky shoes is to use baby/talcum powder:
- If possible, remove the inner sole of the shoe and loosen the laces.
- Sprinkle baby/talcum powder on the underside of the innersole as well as inside the shoe.
- Let the powder sit overnight to absorb any moisture. Shake out the excess powder the following day.
If this doesn't do the trick and you believe that your HOKA's may be faulty, get in touch with our Time to Fly team below. If you're located outside of Australia, please contact your local HOKA distributer: Contact Us - USA | Contact Us - UK .READ FULL ARTICLE
Are HOKA's vegan?
Yes, we stock HOKA's which are vegan! This means that the shoe is manufactured completely free of animal products, including leather, wool, fur and silk.Shop our vegan HOKA's HERE.Look out for the 'VEGAN' symbol in the product's 'Features & Benefits' to be certain that the shoe is vegan. If unsure, feel free to get in touch with our Time to Fly team here to verify.READ FULL ARTICLE
The item I want is sold out, will there be a restock?
We occasionally receive restocks, however, we unfortunately won't be able to inform you if and when we will be restocking in a specific style.
We recommend that you take advantage of our current in-stock range, and keep up to date with new releases and restocks by signing up to our newsletter at the bottom of our homepage. You can also keep watch on our social media channels!
Please note: We don't have a preorder system and are unable to place single unit orders for sold out items.
Feel free to reach out to our Time to Fly team below who can show you our latest drops and help you find something similar.READ FULL ARTICLE
FEEDBACK & CONTACT
Where can I find my closest HOKA stockist?
We don't have a physical HOKA store in Australia just yet, however, head over to our Store Locator to find your nearest HOKA stockist.
Important to remember:
- Not all styles and sizes will be available with all retailers. Please contact retailers directly for stock availability.
- Purchases made from third-party retailers/stockists cannot be exchanged, replaced or returned by HOKA Australia; we advise you to contact the place of purchase for any warranty claims.
How do I get in contact?
Our Time to Fly team are available to help with all enquiries via phone and email. Click here to connect with the team.READ FULL ARTICLE
How can I provide feedback?
We value your honest feedback, whether it's good or bad. It helps us to improve our products and service. Submit your feedback here and our Time to Fly team will follow it up! We look forward to hearing from you.
Can I place an order over the phone?
Yes! Our Time to Fly team can help you with a virtual fitting as well as place your order over the phone.
Please note: Our phones may be turned off during busier periods.
How does it work?
Payment Methods Accepted
We accept VISA, Mastercard, American Express, PayPal and Afterpay for all phone orders. Unfortunately, we can't process orders via 'HER' or 'HIM' Gift Cards.
Please note: For PayPal and Afterpay orders we will never request your password and will use a one-time passcode sent via SMS instead.
All phone order purchases are subject to the same Returns and Exchanges Policy as online purchases.
- Is HOKA on social media? READ FULL ARTICLE
SUSTAINABILITY & ETHICAL SOURCING
Do you work with any charitable organisations?
We’re privileged to work with some amazing brands and charities that are active in the community. Please keep an eye on our social media channels for opportunities to get involved.
If you or your organisation would like to collaborate with us, please contact firstname.lastname@example.org. If we’d would like to pursue a relationship, we’ll be in touch with next steps.
Thanks again for expressing your interest.READ FULL ARTICLE
Do you promote equality and diversity?
Accent Group is committed to developing and maintaining an inclusive workplace that embraces and celebrates diversity. Our commitments include (but are not limited to) creating a great place of work that thrives on inclusion and respects and draws on the diverse backgrounds, experiences, knowledge, and skills of our people. Our Diversity & Inclusion Policy is available on our corporate website here. If you suspect or see instances of non-compliance with this policy, please contact our Time to Fly team and we’ll investigate the matter.READ FULL ARTICLE
We’re also proud to work with a wide range of brands that celebrate individual expression and participate in cultural and social events. It’s a privilege to be able to use our platforms to connect with incredible people and organisations that raise awareness and support our community. Please keep an eye on our social media channels for opportunities to get involved.
What initiatives is HOKA working on to reduce environmental impact?
We’re committed to minimising environmental impact. It’s such an important conversation to have and we understand that we have a long way to go. From initiatives including using recyclable and/or biodegradable bags to wholesale logistics consolidation. We are always trying to improve our practices to reduce carbon emissions.
We're working closely with the Australian Sporting Goods Association (ASGA), which repurpose athletic footwear to create new products, such as gym mats, floors and playgrounds.
If you suspect or see instances of non-compliance with this policy, please let us know and we’ll ensure this is investigated.
READ FULL ARTICLE
We acknowledge that these are small steps on a long journey. Any ideas and feedback you have are truly valued and appreciated.
Can your products be recycled?
We’re committed to minimising environmental impact. It’s an important conversation to have and we understand that we have a long way to go.
Accent Group owns the Australasian distribution rights. Though we do not manufacture these products, we support the ethical sourcing and sustainability policies that the global manufacturer has in place.
Within our business, we’re actively working on ways to reduce waste and package our product responsibly. This includes (but is not limited to) the use of recyclable and/or biodegradable bags and driving in-store footwear recycling initiatives. We’re working closely with the ASGA (Australian Sporting Goods Association) who repurpose athletic footwear to create new products, such as gym mats, floors, and playgrounds.READ FULL ARTICLE
Does HOKA use child labour?
At HOKA, we are committed to operating responsibly and only want to work with suppliers who are dedicated to safe, ethical, and working conditions. Our Ethical Sourcing Policy is available here.READ FULL ARTICLE
This policy prohibits the use of forced, involuntary or child labour. We make sure that our suppliers are provided with this information, so they understand what’s expected if they want to work with us. If you suspect or see instances of non-compliance with this policy, please let us know and we'll ensure this is investigated.
Do you manufacture your products?
Accent Group and its related entities are distributors, with manufacturers are based all over the world. Quality, ethics, comfort, style are a priority - we ensure our products and external manufacturers live up to the HOKA standard.READ FULL ARTICLE
Though we do not manufacture these products, we support the ethical sourcing and sustainability policies that the global manufacturer has in place. If you see or suspect any instances of non-compliance, then please get in contact with our Time to Fly Team and we'll investigate the matter.