Do you offer a sign up or first-time buyer discount code?
We unfortunately do not offer a sign up or first-time buyer discount code.READ FULL ARTICLE
However, join our mailing list to be the first to know about any promotions or offers! To sign up, scroll to the bottom of our website and enter your email address.
Do you price match?
Unfortunately, we don't offer a price match guarantee if our styles are on sale with a third-party retailer.
However, join our mailing list and we'll keep you up to date with promotions and upcoming sales!READ FULL ARTICLE
Do you sell gift cards?
Unfortunately, we currently don't sell HOKA Gift Cards.
We're sorry for the inconvenience!
If you need any help choosing the perfect gift, our Time To Fly Team can be contacted here.READ FULL ARTICLE
What payment methods are accepted?
We currently accept payment via VISA, MasterCard, American Express, PayPal, and Afterpay.
Unfortunately, we can not accept payment from cards issued overseas.
Why can't I check out?
If you're having difficulty placing an order, please try the following:
If you're receiving an error message or unable to enter your payment details at the checkout, please try either of the following:
- Remove the items from your cart, clear your browsing data and cookies and refresh the page.
- Switch to another browser or device to place the order.
If you're unable to find your suburb/postcode, enter your postcode first and then select your suburb from the dropdown list.
Before re-attempting to place your order, please check your bank account and inbox to see if any funds have been deducted or if you've received a confirmation email. If so, your order has been successfully placed - our site just experienced a glitch!
If you still need assistance, please get in contact below!READ FULL ARTICLE
How do I get a tax invoice for my online order?
A tax invoice will be emailed to you, along with your order confirmation, shortly after you place your order online. You can save this email as a pdf, or print it if a hard copy is required.
We can resend an invoice if you need it, just get in touch with our Time to Fly team below.READ FULL ARTICLE
Are my credit card details and personal information safe?
At HOKA we take website and credit card security very seriously. We use high level, 128 bit SSL encryption technology whenever you enter your personal information or payment details on our site. This technology is the most advanced, security software currently available for online transactions. We do not, under any circumstances, store credit card details.
Good to know: To ensure that the page you're viewing is secure, look for a padlock icon in your browser, this verifies the authenticity and validity of our website security.
What is Afterpay and how does it work?
WHAT IS AFTERPAY?
Afterpay allows you to shop now and pay later, always interest-free. With Afterpay, your purchase will be split into 4 payments, payable every 2 weeks.
To check if you're eligible to use Afterpay click here.
HOW DO I USE AFTERPAY ONLINE?
Simply choose Afterpay as your payment method at checkout. Your first payment will be taken when you place your order. First-time customers will have to provide payment details. Any returning customers can simply log in to make their purchase.
At any time, you can log in to your Afterpay account to see your payment schedule and make a payment before the due date. Otherwise, Afterpay will automatically deduct the instalments from your debit or credit card every fortnight.
If you have any further enquiries regarding Afterpay, you can check out their FAQs for more information.READ FULL ARTICLE