FEEDBACK & CONTACT
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Where can I find my closest HOKA stockist?
We don't have a physical HOKA store in Australia just yet, however, head over to our Store Locator to find your nearest HOKA stockist.
Important to remember:- Not all styles and sizes will be available with all retailers. Please contact retailers directly for stock availability.
- Purchases made from third-party retailers/stockists cannot be exchanged, replaced or returned by HOKA Australia; we advise you to contact the place of purchase for any warranty claims.
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How do I get in contact?
Our Time to Fly team are available to help with all enquiries via phone and email. Click here to connect with the team.
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How can I provide feedback?
We value your honest feedback, whether it's good or bad. It helps us to improve our products and service. Submit your feedback here and our Time to Fly team will follow it up! We look forward to hearing from you.
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Can I place an order over the phone?
Yes! Our Time to Fly team can help you with a virtual fitting as well as place your order over the phone.
Please note: Our phones may be turned off during busier periods.How does it work?
During the call, we will collect your contact details and shipping address and process the payment via your preferred method. All payment details are kept strictly confidential and off-recording. Your contact details will be collected and used in accordance with our Privacy Policy.
Payment Methods Accepted
We accept VISA, Mastercard, American Express, PayPal and Afterpay for all phone orders. Unfortunately, we can't process orders via 'HER' or 'HIM' Gift Cards.
Please note: For PayPal and Afterpay orders we will never request your password and will use a one-time passcode sent via SMS instead.
Returns
All phone order purchases are subject to the same Returns and Exchanges Policy as online purchases.
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