SHIPPING QUERY – HOKA

How do I track my order?

Once your order has been processed and is ready for dispatch, you'll receive an email from our courier with a tracking number and a link to track its delivery. Your tracking number will become active once the driver has picked up and scanned your parcel.

Alternatively, enter your tracking number on the StarTrack website here for delivery updates.

See our Delivery Timeframes to estimate the arrival of your order.

READ FULL ARTICLE

How long does delivery take?

Just placed an order? All orders are shipped using Express StarTrack delivery!

Please Note - your order can take 1-3 business days to be dispatched by our team, before delivery times begin.

LOCATION	DELIVERY TIME
Australian Metropolitan	1-2 Business Days
Australian Rural	2-3 Business Days

* Delivery timeframes are estimates only, and may vary with peak sale periods, possible courier delivery issues, and other influences beyond the control of HOKA.

Do I need to sign for delivery?
If 'Authority to Leave' is selected during checkout, our courier will not require a signature for delivery and will leave the parcel in a safe place if no one is home. HOKA cannot be held responsible for lost or stolen orders after they have been delivered. Click here for more info.

READ FULL ARTICLE

How much is delivery?

SHIPPING - Australia

Shipping is FREE on all orders over $150.

A flat rate of $10 per order applies for orders under $150.

All orders are shipped using Express StarTrack delivery.

READ FULL ARTICLE

When will my order be dispatched?

We aim to pack and dispatch online orders within 1-3 business days. Once your order is dispatched, you will receive an email notification with a tracking number.

Please note: During peak periods (sales or public holidays), dispatch times may be longer.

READ FULL ARTICLE

Why haven't I received my order confirmation?

If you haven't received an order confirmation via email shortly after your purchase this may be due to:

A small typo in the email address entered at the checkout
Your order is still processing in our systems
The email has been marked as spam and has been moved to your junk/spam folder

If you still haven't received it within 24 hours, contact our Time to Fly team here with the info below and we'll locate and resend your order confirmation.

First name and last name the order was placed under
Date when the order was placed
Payment method used

READ FULL ARTICLE

Do I need to be home for delivery?

You don't need to be home to accept your parcel as our orders are dispatched with Authority to Leave (ATL)* by default.

If you're not home when delivery is attempted, the courier driver will leave your parcel in a safe place. If they deem it unsafe to leave your parcel unattended, they'll leave a collection card and you can collect your parcel from your local post office.

I've been notified that my order has been delivered, but I haven't received it!

Check your tracking details. Your order may have been taken to your local Post Office.
Check the surroundings of your property/mailbox. The courier may leave your order in a partially obscured spot to keep it safely away from street view.

If you have any enquiries relating to the whereabouts of your parcel, contact StarTrack directly on 13 23 45 or get in touch with our Time to Fly team here.

READ FULL ARTICLE

Where do you deliver?

We deliver Australia-wide to:

Residential addresses.
Business addresses.
Parcel lockers.
PO Boxes.

Please note that we do not deliver to Christmas Island, Norfolk Island or Cocos (Keeling) Islands.

For orders outside of Australia, please visit one of our international sites:

New Zealand: HOKA New Zealand

United States: HOKA United States

READ FULL ARTICLE

Do you deliver to PO Boxes or Parcel Lockers?

We will happily deliver to Parcel Lockers and PO Boxes where possible.

Please ensure you enter in the correct address when checking out.

READ FULL ARTICLE