Our straightforward returns process makes it easy to return unwanted items.
RETURNS CONDITIONS
If you change your mind, you can return any unwanted products, including sale items, provided the following conditions are met.
PURCHASE DATE
🎄 Enjoy extra flexibility this holiday season — purchases made between November 3 and December 31 come with an extended 60-day return window.
For purchases made outside this period, our standard 30-day return policy applies.
ITEM CONDITION
Items must be unused, unwashed, and undamaged.
PACKAGING
Items must be returned in their original, intact packaging.
PURCHASE MADE BEFORE 29/10/2025?
If you have an issue with a purchase made before October 29, 2025, please get in touch with our customer experience team HERE.
RETURNING A PURCHASE MADE ONLINE
Eligible online purchases, including Click & Collect, can either be returned via post or returned in person in store.
BY POST
For postal returns, head to our Online Returns Portal, and follow the prompts to purchase and print your $10 return shipping label. Take care to package your return, and then post your item at the Post Office.
Noting that if your shoebox is taped or has postal stickers attached, we cannot accept your return.
Once we receive your return, a refund will be issued within 5 business days to your original payment method, along with an email confirmation. We are unable to facilitate exchanges on items returned via the post.
IN STORE
Alternatively, you can return your purchase in store, where you have the choice of a refund, or an exchange, pending stock availability.
RETURNING A PURCHASE MADE IN STORE
All in store purchases, including Store to Door, must be returned in person to a HOKA Store, in accordance with the returns conditions found on your receipt.
Any initial or return shipping fees are non-refundable in the event you choose to return all or part of your order.