Returns Policy

We offer convenient, 30 day returns, on all online purchases.

RETURNS POLICY
If you change your mind, you can return any unwanted products, including sale items, provided the following conditions are met.

PURCHASE DATE
Items must have been purchased within the last 30 days, with proof of purchase available.

ITEM CONDITION
Items must be unused, unwashed, and undamaged.

PACKAGING
Items must be returned in their original, intact packaging.

RETURNING A PURCHASE MADE ONLINE
For postal returns, head to our Online Returns Portal, and follow the prompts to purchase and print your $10 return shipping label.

Take care to package your return, and then post your item at the Post Office.
Noting that if your shoebox is taped or has postal stickers attached, we cannot accept your return.

Once we receive your return, a refund will be issued within 5 business days to your original payment method, along with an email confirmation. We are unable to facilitate exchanges on items returned via the post.

RETURNING A PURCHASE MADE IN STORE
All in store purchases, made directly from a HOKA store, must be returned in person to a HOKA store.

You can attend any HOKA store location (excluding authorised stockists) convenient to you, where you can choose between a refund, or an exchange, pending stock availability.

Your proof of purchase is both emailed to you, and stored safely in your account.

FOR PURCHASES MADE ONLINE
Your Online Order Confirmation email serves as both your proof of purchase, and as a Tax Invoice.

If you are unable to locate your Online Order Confirmation, your purchase history can be accessed by logging in to your online Account. If you checked out as a guest you can retrospectively create an account with the email addressed used, and your purchase history will be visible to you there.

In some instances, it is possible to return an item that was gifted to you.

You are welcome to return a gift, provided proof of purchase can be supplied, and any items being returned meet our Returns Policy.

RETURNING ITEMS PURCHASED ONLINE
It is important to note that a refund is automatically issued to the original payment method used. As this is an automatic process, it is not possible to change the account the refund will be deposited to.