Missing Orders

On occasion we will ship from multiple warehouses which will result in multiple deliveries.

SPLIT DELIVERY
If you've ordered more than one item, logistical reasons or stock availability may require it to be dispatched from different warehouses.

If your order has been split into multiple deliveries, you will receive a separate tracking email for each parcel.

There are many reasons why this could be the case, we would recommend checking your courier tracking link.

COLLECTION FROM POST OFFICE
Where a safe place to leave the order could not be identified, the order will may be taken to a Post Office nearby. 

To confirm that has occurred, you can review your order using this more detailed tracking link https://startrack.com.au/track/search.

LEFT IN A SAFE PLACE
The courier will not require a signature for delivery, and will typically leave the order in a safe place. 

We recommend carefully checking your property for the order.

If your order is undeliverable, you will be refunded via your original payment method.

It is important that orders are delivered with care and arrive in good condition, where that is not possible the order will be returned to us, and a refund is issued.

A parcel could be returned to us in instances such as:

DELIVERY ADDRESS
Where a delivery address is incomplete, the address is unlocatable, or there is an external factor preventing delivery.

SAFE PLACE TO LEAVE
Where a safe place to leave the parcel could not be identified.

PARCEL CONDITION
Where the parcel has become damaged during transit.